Who else is qualified to talk about high quality customer experience than one of the top Disney executives. Al Weiss, former president of worldwide operations for Walt Disney Parks and Resorts. Al has a new gig….. Marilyn Monroe Spas, a high end luxury spa which is looking to expand to retail sites.
Al spends some time with me discussing the customer experience and how important it is to brick and mortar retail and how his new venture is capitalizing on his Disney experience, delivering a “themed “environment”.
Al also discusses how his background at Disney, the “Disneyesque” experience translates to the spa business with high quality guest experience, creativity and ingenuity. Marilyn Monroe Spas intends to tell a story within each location. Sounds exciting.